Returns/Exchanges

Please email us at Mackbelts@gmail.com with your order number and reason for return. We will then generate a return shipping invoice. Once the shipping invoice is paid we will email you a return label. Simply print and stick in original packaging! Please note below the following terms and conditions:

• For all belts that wish to be exchanged, a request must be sent to us directly to the email above within five business days of receiving your belt. From there we will send a return label, the belt must be dropped at the shipping carrier within five days of the issued return label. 

• For Items wishing to be returned a restocking fee of 20% plus shipping will be applied to the order upon verification the product is not damaged and in resale condition.

• *Exchanges/Returns will not occur if the item shows the slightest evidence of damage, wear or is not in resale condition. Please understand every belt is handmade to order and we do not stock inventory. All of our belts are handcrafted directly from the hide. Returning a damaged belt that we can not sell impacts our small business greatly*

• We have the right to refuse exchanges and returns if it does not comply with our exchange policies listed above. Once we receive your exchange item(s) we will have your new item(s) shipped, or processed within 3-5 business days.

PLEASE PRINT & ENCLOSE  

 

ORIGINAL SIZE:_____________

NEW SIZE NEEDED:_____________